Return & Refund Policy
At ZAITOON, your satisfaction is our priority. If you are not fully happy with your purchase, we are here to help. Please read our return and refund policy below.
1. Returns Eligibility
You may return any unused, unopened product in its original packaging within 30 days of delivery. Items must be in the same condition as received. Damaged, opened, or used products cannot be returned unless they arrived defective.
2. How to Initiate a Return
To start a return, email us at [email protected] with your order number and reason for return. Our team will respond within 1–2 business days with return instructions. Please do not send items back without prior approval.
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method. Shipping costs are non-refundable unless the return is due to our error.
4. Non-Returnable Items
The following items cannot be returned: opened or used products, items purchased on sale or with a discount code, and products damaged due to customer misuse or improper storage.
5. Contact Us
For any questions about your return or refund, please contact us at [email protected]. We are happy to assist you.